02087400400

Privacy Policy

THANK YOU FOR TRUSTING ANGELS CARS. 
 
Every single effort is made to ensure that the information provided on this website is correct. The company is not liable for any errors, omissions and false statements. Customers should confirm all the details from company representatives. 
 
Angels Cars Limited is committed to protecting our visitors’ and account holders’ privacy. The following Privacy Policy outlines the information Angels Cars Limited, (the “Company”, “we”, or “us”) may collect and how we may use that information to better serve visitors and members. BY USING OUR WEBSITE AND ANY MOBILE APPLICATION (COLLECTIVELY, THE “SERVICE”), YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. 
 
We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the Service and/or email notification. Any such change, update or modification will be effective immediately upon posting and/or electronic delivery. 
 
If you have questions about this Privacy Policy, please contact us at admin@angelscars.co.uk 
 
Information we collect upon registration with the Service, a user profile is developed to further customise the user’s experience. The current required data fields are: 
 
Individual User 
  • name 
  • mobile number
In addition, tracking information is collected as you navigate through our website (the “Website”) or use the Service, including, but not limited to geographic areas. 
 
To help us serve your needs better, we use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser. Users of the Website should be aware that non-personal information and data may be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies are files a website can use to recognise repeat users, and allow a website to track web usage behaviour. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service which require the use of cookies in order to customise the delivery of information to you. 
 
 
How we use your information
 
We use this information to provide our users with more valuable and interactive services, and that ultimately result in more compelling content for our customers. Angels Cars has been leading the way in this industry over the past 10 years in London. Our vast wealth of experience has lead us to exchange telephone numbers between our drivers and our passengers. Resulting in passengers calling directly to his/her designated driver awaiting. This ensures fast and effective conflict resolution. i.e I cannot find my driver. 
 
Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor which features of the Service are used most and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources. 
All telephone calls to and from Angels Cars are recorded at all times and kept for twelve months. After such time they are deleted automatically from our system. This helps us improve our operator’s professionalism as well as, it helps us resolve any queries that may arise during a job. 
 
The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you. 
 
At Angels Cars, we take our responsibility to protect your privacy very seriously. As part of this responsibility we do not share your details with any other company or entity. 
 
We collect information when you use our services. Our computerized dispatch system (www.cordic.com) automatically save names, address, telephone numbers and any email addresses associated with a booking. This data helps us to improve our user experience, improves efficiency of our calling centres. 
 
Our disclosure of your information 
 
We may also share some information with your wireless operator in order to perform customer service functions which are is necessary for smart phone users (iPhone, android) Certain of our services allow you to interact and share your information with others. Please consider carefully before disclosing any personal information or data that might be accessible to others. 
 
The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analysing how our Website and Service are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications. 
 
All requests must be sent through your mobile carrier's network and your carrier may have access to it. For information regarding your carrier's treatment of your information, please consult your carrier's privacy policies. If you decide to use third party applications on your device, any information those applications collect may be sent to third parties and the Angels Cars privacy policies do not apply. However, third party applications may have their own privacy policies that you should review. 
 
The Company cooperates with government and police and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of the Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity. 
 
In case of depute over payment we may share your information with certain third parties we use to perform certain functions, such as billing and text message or SMS delivery. These third parties will be required to treat your information in accordance with the Data Protection Laws of England & Wales. 
 
The Company may sell, transfer or otherwise share some or all of its assets, including your personal information, in connection with a merger, acquisition, reorganisation or sale of assets or in the event of bankruptcy. 
 
 
For Smart phone users, If you are enabling the location base capabilities of your device, you may be sending us location information. This information may reveal your actual location, such as GPS data, or it may not, such as when you submit a partial address to look at a map of the area. We use your information to process and personalize your requests. We also use the information for support, to develop new features, and to improve the overall quality of Angels Car's products and services. 
 
 
Security 
 
The personally identifiable information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone. 
 
Complaints Policy 
 
 
Complaints are dealt within UK office hours (Mon to Fri) excluding bank holidays. If you do not receive a response from us within 24 - 48 Hours, please contact our admin office. 
 
If you have additional questions, please contact us any time at: 
admin@angelscars.co.uk 
 
 
 
We will be happy to help. 
 
 
 
How To Stop Promotional SMS? 
Send an email to fleet@angelscars.co.uk with the number you would like to opt out from our SMS service